Return and Exchange

Return & Exchange

Refund Policy :

In the unlikely event that the order delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. 

How to Initiate the Refund Process?

  1. Customers should contact Gunjha customer support on +91 98 19 249926 or write to within 2 days from the receipt of the product.
  2. Customers should not return the product before receiving a confirmation mail from Titan about the same.
  3. All the products must be returned in their original condition, unaltered and unused, in packed condition.
  4. Provide the invoice into the package for the return process. Without the above, returns will not be processed.

 NOTE: We shall not entertain any request after 2 days from the date of receipt of the product.


We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through RTGS/NEFT (amount would be refunded through RTGS/NEFT, only in cases where the debit/credit card used by customer while placing the order is not in use).

Refund amount will be processed within 3-7 working days from the receipt of returned product(s) at the warehouse of

I do not want the color I received. Can I exchange?

Product once purchased cannot be returned unless if damaged upon delivery. Please ensure you pick the appropriate shade, size, quantity, and read product descriptions before you select the ‘Buy’ button. Help us to help serve you better.

Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.

Note: All ‘Sale’ products are final sale only